Frequently Asked Questions (FAQ)

1-What is the minimum order quantity or amount?
The minimum wholesale order is ...... units or ......$.

2-Can I cancel my wholesale order?
You can cancel within the first .... hours before production begins.

3-Can I return my wholesale order?
Returns for wholesale orders are only accepted if there is a production defect.

4-What should I do if my order has damage or defects?
It is sufficient to contact us with photos or video within 3 days after delivery.

5-What payment methods do you accept?
We accept credit card, ........, and bank transfer.

6-Are the products original / what is the quality like?
All products are premium vinyl produced to high quality European standards.

7-Do you offer international shipping?
Yes, we ship worldwide.

8-Who is responsible for customs / tax fees?
Customs and tax fees are the responsibility of the buyer.

9-How many days do I have to report damage or defects?
You must report any damage within 3 days.

10-Can I place a customized graphic (custom) order?
Yes, we offer personalized design service; however, we kindly request you to contact us at [email protected] before placing the order.

11-How many days after ordering are products shipped internationally?
Products are usually shipped within ..... business days.

12-What is the average delivery time for international shipments?
Deliveries take approximately 5–20 days depending on the country.

13-Who is responsible if the package is lost during shipping?
If the shipping company reports it as lost, we resend it free of charge.

14-How does the process work if the shipping company causes damage?
A free replacement is provided if you submit photographic proof.

15-Who is responsible for packages held or rejected by customs?
If customs rejects the package or taxes are not paid, responsibility belongs to the buyer.

16-Do you provide a tracking number for international shipments?
Yes, we provide a tracking number for every order.

17-Does the company provide support in case of shipping delays?
Yes, we open a support request with the shipping company on your behalf.

18Who will pay the international shipping fee?
After the minimum quantity of ... units, the international shipping fee is covered by us.